Please bookmark this page to check for Give Local MOV event sites status updates on May 7, 2024. If issues arise of which you may need to be aware, we will update the site status table with green, yellow, and red indicators. We will also update the status log at the bottom of the page so that you may see the time we became aware of the issue and the time it was resolved.

Please check this site before communicating with any donors about your site status, as it may provide more information as to the issue you notice or a potential resolution.

If you have an issue to report, please submit a support ticket to GiveGab and contact Julie Posey at the Foundation at julie.posey@pacfwv.com.

Incident Reports:

Status	Functionality	Log Notes
	Site Availability	Site is up and running as intended.
	Donation Processing	12:47pm: Bonterra notified PACF that Stripe, our payment processor has implemented a "risk management precaution that is impacting the ability for your giving day to process ACH donations." To ensure donors are having the best experience while processing donations, the ACH payment option is turned off. This is hopefully temporary.
	Leaderboards and site totals	Leaderboard and all site totals are up-to-date and reporting correct information. Leaderboard is updating every 6 minutes at minimum.
	Access to Giving Day Dashboard	Nonprofits are able to access reports and Giving Day Dashboard.
	Prize Awarding	Prizes awarding is working as expected and are displaying correcting on the prize webpage.
	Donation Reporting	Donation reports for individual nonprofits are updating accurately and timely. The donation will appear immediately on your donor report, however, there will be a small lag in time before it appears on your public donation page and Leaderboard.

Status Page Key

	Fully functional
	Known issue, resolution in process
	Function is down or disabled, resolution in process